Deploying Cisco Unified Contact Center Express (UCCX) Training

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UPDATED: March 9, 2022

Intermediate

In this Cisco UCCX training course, you'll learn how to build and manage a professional contact center from the ground up. Start with the essentials like installation and CUCM integration, before moving into the high-level skills that matter most: creating IVR scripts, managing high availability, and working with Cisco Finesse. This Cisco UCCX training course also covers CUIC custom reports, dashboard creation, and configuring callback features and estimated wait times. This course is great for network admins who needs to solve real-world technical problems. Learn to automate your call routing, improve agent performance, and keep your contact center running 24/7 with total confidence.

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What you'll learn with Cisco UCCX training

Providing secure customer interactions for up to 400 users
Configuring automated call distribution so that incoming calls reach their destinations
Optimizing multimedia interactions for customers and users
Generating reports and analyzing interactions on calls, chats and emails
Integrating the Unified CCX through REST API, CCX Editor and more

Cisco UCCX training FAQs

What will you learn in this Cisco Unified Contact Center Express training?

This course covers everything you need to know to design, implement and operate a Cisco Unified Contact Center Express system. Starting with a basic introduction to the concepts of collaboration technologies, this course progresses to the technical details of implementation while giving you as much practice as you need inside virtual simulations configuring UCCX.

Who should take this Cisco UCCX course?

This course is for junior IT professionals looking for a niche in the IT career field as well as new collaboration technicians looking to master the Cisco hardware and software that makes collaboration networks possible. Whether you need to plan a UCCX system for work or want to be prepared to, take this course.

Is this training in Cisco Unified Contact Center Express associated with any certifications?

Yes, this course on planning and deploying a Cisco Unified Contact Center Express system is an excellent learning resource for preparing for Cisco certifications. Cisco Unified Contact Center Express deployment and management is an important topic on the entry-level CCT Collaboration and it's a part of the more advanced CCNP Collaboration.

What certification should you consider after taking this course in Cisco UCCX?

The right Cisco certification after this course depends on how experienced you are with Cisco collaboration technologies and why you need the certification. The CCT Collaboration is a good cert to aim for to demonstrate general familiarity with the collaboration career field – aim for CCNP Collaboration if you need a career-defining cert.

Why should you take this Cisco Unified Contact Center Express training?

You should take this course if you need to manage a UCCX deployment for your company's network or if you'd like to be competitive for jobs in collaboration. Knowing how to plan, deploy and configure the UCCX is valuable job knowledge for any IT professional who supports a network that relies on phone calls.

Who is Cisco UCCX training for?

This Deploying Unified Contact Center Express (UCCX) training is considered associate-level Cisco training, which means it was designed for network administrators. This Cisco collaboration tools skills course is valuable for new IT professionals with at least a year of experience with Cisco collaboration tools and experienced network administrators looking to validate their Cisco skills.

What our learners say

When learning a new technology, people sometimes build a wall that complicates the learning process because of the unknown. I like tearing down that wall — and having people fall in love with that technology.
Lalo Nunez | CBT Nuggets trainer since 2020
The more I put into learning, the more skills I’m going to have — and the better I’m going to be technically.
Knox Hutchinson | CBT Nuggets trainer since 2018
Having access to on-demand labs that I could spin up instantly was very helpful. I didn’t have to have a home environment with a bunch of virtual machines spun up. Or worry about destroying things.
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Study guide

Download the free Cisco UCCX study guide to complete this course in about 26 hours.

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