6 courses. Pick a level or audience to narrow the list.
Vendor coverage
Service Management Training by Vendor
The vendors behind the service management catalog — each vendor page maps its full certification landscape.
Full catalog
All Service Management Courses
Every Service Management course in the CBT Nuggets catalog.
Frequently asked questions about Service Management training
Common questions IT directors ask when evaluating Service Management training for their team.
Which roles and experience levels do these service management courses serve?
The courses serve help desk staff, IT support pros, junior and aspiring ServiceNow admins, analysts, project managers, and Jira users such as developers, QA analysts, and scrum masters. Learning ServiceNow, ServiceNow: Basic Administration, Jira Essentials, and Service Management are beginner-friendly. The CSA and CIS–Data Foundations courses suit admins and platform specialists already working in ServiceNow.
Which certification exams do these courses prepare a team for?
Two courses are built for exam preparation: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM). ServiceNow issues the certifications; CBT Nuggets prepares your team to sit for them.
How should a Training Manager sequence a ServiceNow team path?
A common sequence starts with Learning ServiceNow or ServiceNow: Basic Administration for platform fundamentals, then the CSA course for structured administration, ACLs, Flow Designer, and scripting basics. The CSA course is a logical prerequisite for CIS–Data Foundations, which suits Team Leads and admins who own CMDB quality or a CSDM rollout.
How much time does each learner need?
Jira Essentials runs about 4.5 hours of video, Service Management about 5.4 hours, and Learning ServiceNow about 10 hours across 13 skills, which fits a two- to three-week onboarding window. Longer certification courses can be spread across a quarter alongside regular work.
How does this training support onboarding and change control?
Each course gives new and existing staff a shared baseline, so tickets, incidents, change activity, and Jira work items are handled the same way across the team. That reduces reliance on one or two people who understand the instance and lowers the risk of unreviewed production edits.
How can IT Directors track team progress and show completion for audits?
Team reporting shows per-learner progress and completion, cohort and group views, and completion exports you can use as audit evidence. It also includes IT Trainerbot usage, such as top topics and the training the answers came from.