ServiceNow: Basic Administration Online Training

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UPDATED: August 25, 2025

Beginner

Build confidence and job-ready ITSM skills with ServiceNow admin training. Get comfortable with the latest ServiceNow interface in engaging, bite-sized videos, and start using ServiceNow as an administrator. You’ll master key platform features like Form Builder, ACLs, Service Catalog, Flow Designer, workflows, and notifications. Dive into instance setup, data visualization, email integration, access control, and automated onboarding. Reinforce concepts with step-by-step ServiceNow automated workflow tutorials that you can actually implement in your organization. After taking this ServiceNow course, you’ll be ready to manage tables, roles, triggers, and analytics, boosting your ability to drive efficient, secure IT service delivery.

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What you'll learn with ServiceNow Admin training

Master Form Builder to design and test custom forms
Configure access control lists to secure data access
Build workflows and Flow Designer to automate tasks
Manage Service Catalog, catalog items, and automated onboarding
Set up email integration, notifications, and report scheduling
Understand tables, roles, KPIs, analytics, and platform-level security

ServiceNow Admin training FAQs

Who should learn basic ServiceNow administration?

Anyone curious about IT service management should learn the basics of ServiceNow. Maybe you’re help desk and want to move up, a system administrator exploring new platforms, or a business analyst getting into workflows. Anyone who’s used ServiceNow and has wondered how the backend works, this training helps you understand the basics and opens doors to new career paths.

Is this basic ServiceNow training useful for earning a certification?

This course doesn’t directly prepare you for a certification exam, but it builds the foundation you’d need before moving into official ServiceNow certification tracks. This is a skills-focused course, meant to get you managing users, roles, data, and workflows. With the core skills that make later certification training much easier and more practical, think of this course as groundwork, not the finish line.

Does learning ServiceNow administration pay well?

Yes, better than you might think for an entry-level position. Currently, ServiceNow admins are in demand, and even junior roles tend to start above many other entry-level IT jobs. Salaries vary by region and company size of course, but knowing the basics like workflows, catalog management, and user roles can quickly lead to high-paying specialist or administrator positions.

Is it hard to learn how to administer ServiceNow?

No, the basics of ServiceNow administration aren’t particularly hard, especially with a guided course that shows you step-by-step how to use tables, workflows, and the Service Catalog. Like any platform, ServiceNow gets complex the deeper you go, but starting with core admin tasks is very approachable, especially for anyone who’s already familiar with IT support, databases, or business processes.

Is it worth it to take a basic ServiceNow administration course?

Definitely. ServiceNow is used by thousands of companies, and admins are needed everywhere it’s found. Learn practical, real-world skills like automating onboarding, managing data access, and creating dashboards. That way, even if you don’t certify right away, you’re building knowledge that can land an entry-level ServiceNow job or set you up for a raise in your current role.

Who is ServiceNow Admin training for?

This course is for beginners who want to step into IT service management by learning ServiceNow administration. It’s ideal for help desk staff, junior system admins, or career changers who want to understand how ServiceNow works under the hood and gain practical skills to qualify for entry-level ServiceNow administrator roles.

What our learners say

Since we’ve implemented our official career progression plan, we’ve probably had 40 certifications passed across the team [within a year]. A lot of that is due to our team being able to utilize CBT Nuggets as a training resource.
Sal Marino | Finance & Operations Manager, Charles IT
Having access to on-demand labs that I could spin up instantly was very helpful. I didn’t have to have a home environment with a bunch of virtual machines spun up. Or worry about destroying things.
Brian V. | Monitoring Engineer
Very easy and fun way to learn. Keith Barker is my favorite, he'll throw in jokes here and there and it makes me remember certain study points. I highly recommend this app and purchasing subscriptions, it is truly worth the money.
Joshua E. | IT Systems Administrator

Study guide

Download the free ServiceNow Admin study guide to complete this course in about 13 hours.

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