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Soft Skills Training for IT Teams and Technology Leaders

Three courses covering communication, conflict, and time management for IT staff, plus AI governance and Microsoft AB-731 exam prep for leaders, so teams escalate less and adopt AI with clear rules.

3
Courses
174
Videos
19h
Total

Recently added

Newest Releases

The latest Soft Skills training added to the catalog — new courses land here within a day of publication.

Frequently asked questions about Soft Skills training

Common questions IT directors ask when evaluating Soft Skills training for their team.

Which roles and experience levels do the Soft Skills courses serve?

Soft Skills for Business is built for new IT Professionals with 0 to 3 years of experience, aspiring IT staff, and non-technical end users, and it gives Team Leads moving into project leadership a starting point on leadership styles and engagement. AI Essentials for Executives & Leaders and the AB-731 course serve CEOs, COOs, department heads, IT Directors, Team Leads, and project managers who approve or sponsor AI initiatives. Neither AI course requires a coding background.

Which certification exams do these courses prepare for?

Microsoft Certified: AI Transformation Leader (AB-731) prepares leaders for the AB-731 exam, which Microsoft issues. Soft Skills for Business and AI Essentials for Executives & Leaders focus on workplace and leadership skills rather than a specific certification exam.

How should a Training Manager sequence these courses for a team?

Most teams assign Soft Skills for Business to IT staff and new hires first to set shared expectations for writing, presenting, problem solving, time management, and conflict. Leaders who approve AI budgets then take AI Essentials for Executives & Leaders, and those who will lead Microsoft Copilot and AI rollouts continue to the AB-731 course.

How much time does Soft Skills for Business take per learner?

Soft Skills for Business runs about 7.6 hours across 11 standalone skills of 31 to 57 minutes each. Training Managers can schedule one module a week so staff build communication and conflict skills without pulling time away from ticket queues.

How do the AI courses help leaders manage governance and compliance risk?

AI Essentials for Executives & Leaders teaches a green, yellow, and red decision framework that defines where human-in-the-loop review stays mandatory, how PII should be handled, and how to measure AI ROI with 30-, 60-, and 90-day milestones. The AB-731 course adds Responsible AI, governance and risk management practices, and adoption planning for Copilot and Azure AI services.

How do IT Directors track progress across the team?

Team reporting shows per-learner progress and completion, cohort and group views, and completion exports for audit evidence. That gives Training Managers one place to confirm that an onboarding cohort or leadership group has finished its assigned Soft Skills courses.

Ready to build your team's Soft Skills capability?

Build consistent, certification-ready skills across your team.